Our team of highly experienced JDE consultants offers application, development and CNC/database JDE support services. This includes business process support, issue resolution, scaling up strategies/tactics, performance maintenance, training and continuous improvement efforts.
Caxan Managed Services offers 24/7 emergency issue support from an on-call JDE expert. Customers with 24/7 emergency support receive an exclusive phone number to call when you need us.
Caxan’s Oracle Database Support through NightOwl® Monitoring & Messaging gives you peace of mind 24 hours a day, seven days a week. Powered by DBConnect.
Caxan Managed Services offers global support, so all of your company locations worldwide are covered under one managed services plan with one, flexible contract.
Terillium Managed Services offers proactive JDE monitoring with the help of Ocelli, a digital JDE assistant. Powered by ERP Suites.
- Short-term contracts
- Monthly roll over hours
- Ability to bank hours for larger projects such as upgrades
A long-term contract is not required for Terillium managed services. The number of monthly hours billed are on a case-by-case basis dependent on each client’s needs and hours roll over if they are not used. Hours can build up allowing our clients to use those hours towards a bigger project. Our JD Edwards managed services plan gives your internal team the JDE support they need including:
- Assistance with your ever-growing task list
- Offload routine tasks
- A responsive team to help relieve your team during vacations and to help provide continuous improvements to your systems and processes
We were looking for a complete turnkey workforce hiring solution partner. Caxan helped us a lot in solving the complex hiring task and made it much more easier to hire the best talent from the market in a cost effect manner.
Before Caxan we were using a third party system for tracking our inventory for parts and supply, which did not integrate with our financial management software. Since Caxan, it’s now an integrated system, we track our inventory and consumption and can do predictions on what we need to reorder for the upcoming year.
One of the key elements we looked for in a partner was a flexible implementation methodology. Our team wanted to retain ownership of the project and take responsibility for the implementation using Caxan as a training and technical resource. Caxan was able to provide the right resources and adapt their processes to support this methodology. This strategy not only resulted in a successful implementation but also helped our team be more self-sufficient post go-live
Caxan has been a very strong partner for us they were a critical partner on our go live and their team was instrumental in helping us launch.
We are delighted to say that our project was on time and within budget. In addition, the combined Caxan and SAP solution is relatively uncomplicated compared to alternatives, which helped accelerate the adoption of the software by our team.
“I am utterly satisfied with Caxan’s tech support & services. The staff is so well maintained – they provided a customized solution by patiently understanding my requirements.”